Privacy Policy

Introduction

Welcome to TransferJourney. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation service platform.

We are committed to protecting your personal information and your right to privacy. If you have any questions about our privacy practices, please contact us using the details provided at the end of this policy.

Information We Collect

We collect several types of information to provide and improve our service to you:

Personal Information

• Name, email address, phone number, and profile photo
• Communication records between you, drivers, and our customer support team
• Payment information and transaction history
• For drivers: license information, vehicle registration, and identity verification documents

Location Information

When you use our service, we collect precise location data to facilitate ride bookings, match drivers with clients, and provide route information. For drivers, we track location during active ride periods to ensure service quality and safety.

Device and Usage Information

We collect information about your device and how you use our service, including IP address, device type, operating system, app version, log data, and usage patterns.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To communicate with you about bookings, payments, and service updates
• To develop new features and analyze usage patterns
• To verify accounts, prevent fraud, and enhance security
• To comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We may share your information with:

• Drivers and clients to facilitate ride services (only necessary booking details)
• Service providers who help us deliver our services (payment processors, cloud storage, analytics)
• Law enforcement or regulatory bodies when required by law
• Business partners in the event of a merger, sale, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction.

While we work hard to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typically, we keep account and transaction data for the duration of your relationship with us plus a reasonable period afterward for record-keeping, analytics, and fraud prevention purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to correct inaccurate or incomplete information
• Right to request deletion of your personal information
• Right to restrict processing of your information
• Right to receive your information in a portable format
• Right to object to the processing of your information

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, collect usage information, and enable certain features of our service.

Types of cookies we use:

• Essential Cookies: Required for the basic functionality of our service
• Preference Cookies: Store your preferences and settings
• Analytics Cookies: Help us understand how users interact with our service
• Marketing Cookies: Used to deliver relevant advertisements and track their effectiveness

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our service.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.

We will notify you of significant changes by sending an email or displaying a notice in our application.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@transferjourney.com
Phone: +1 (514) 555-0123
Address: 123 Saint-Catherine Street, Montreal, QC H3B 2Y5, Canada